Wataha Care

Hosting is like renting an apartment for your website. Vercel is one of the best hosting companies in the world — used by companies like Nike, McDonald's and Twitch. Your site will run lightning-fast because Vercel's servers are distributed around the world. When someone in London visits your site, it loads from a European server. When someone in the US visits — from an American server. This means the site loads quickly for everyone.

Hosting requires configuration — setting up the domain, security certificates (that padlock in the browser), redirects, etc. It's like managing a building — someone has to keep everything running. We take care of all this for you, so you don't have to worry about any technical details. If something needs to be changed or updated — we'll do it.

Every few minutes we automatically check whether your website opens and works correctly. If for any reason the site goes down (e.g. a server problem), we receive an immediate notification and can react quickly. This means we find out about problems before your customers do. We often fix an outage before anyone has a chance to notice anything was wrong.

Page speed matters enormously — if a page takes more than 3 seconds to load, half of visitors leave. We monitor loading times, check which elements slow the site down and react when something starts performing worse. Google also rewards fast websites in search results, so by looking after performance we help your SEO too.

A backup is a copy of your website — like a snapshot of the entire site at a given moment. If something goes wrong (e.g. you accidentally delete important data, the site is attacked by a hacker, or something breaks during an update), we can restore the site to its previous state. The more frequent the backup, the less data you'll lose in the event of a problem. A backup every 6 months means we can roll the site back up to 6 months. A monthly backup — up to one month.

Got a question about your site? Want to change something? Something not working as it should? You can email or call us and we'll help. In the Basic package we respond within standard times (usually within 1–2 business days). Priority support means your requests are treated as urgent and we respond faster (usually within a few hours).

As part of the care package you can ask us for minor changes to your site — e.g. changing text, updating a phone number, adding a new photo, fixing a typo. Edit time is how many minutes/hours per month you can use for such changes without extra charges. 15 minutes is enough for 2–3 simple text changes. 1 hour allows for more changes or more complex edits. 2 hours gives you the possibility to make larger changes, such as adding a new section to the site.

Websites are built from many building blocks — libraries and frameworks. The creators of these blocks regularly improve them, fix bugs and patch security holes. Technical updates means regularly checking and installing these new versions. It's like updating the system on your phone — worth doing, because new versions are safer and work better. We do this for you, making sure the update doesn't break anything.

The internet is full of automated bots trying to break into websites. 24/7 security monitoring means we continuously track suspicious activity — unusual login attempts, intrusion attempts, suspicious traffic. In the Premium package you also receive alerts — if we detect something worrying, we immediately inform you and take protective action.

Traffic analysis gives you information about your visitors: how many people come, where they come from (Google, Facebook, directly), which pages they browse, how long they spend on the site. This data helps you understand whether the site is doing its job. In the Premium package we not only collect this data but also analyse it and present findings — e.g. we noticed that 70% of people leave the site on the contact page — it might be worth simplifying the form.

Instead of writing to a general email address where a different person always replies, you have a specific person assigned to you. This manager knows your site, your business, your needs. You don't have to explain everything from scratch every time. You always contact the same person, who remembers your site's history and your previous conversations. It's like having your own IT person on call.

SEO (Search Engine Optimisation) is actions that help your website appear higher in Google search results. As part of basic optimisation we check whether the site has correct titles and descriptions, whether it's fast, whether it works on mobile phones, whether it has the correct structure. This is not a full SEO campaign, but we make sure the site meets Google's basic requirements and doesn't lose positions due to technical errors.

Once a month we send you an email with a summary: how many people visited the site, whether there were any problems, what was updated, what edits we made. This way you know exactly what you're paying for and what's happening with your site, even if you rarely visit it yourself. It's a monthly health report for your website.